Refund Policy
Last updated: August 1, 2026
At LaserBend, every order is custom-manufactured to your file. We stand behind our work — if we made a mistake, we fix it. Here’s exactly how that works.
When You Qualify for a Refund or Remake
You are eligible for a full refund or free remake if:
- Your parts were cut or bent to the wrong dimensions compared to your uploaded file
- A service you paid for (powder coating, PEM insertion, welding, deburring) was missed or incorrectly applied
- Parts arrived damaged due to packaging failure on our end
We will either remake the parts or issue a full refund — you choose which one works better for your schedule.
How to Submit a Claim
Contact us within 5 business days of receiving your order.
Email: Info@laserbend.com
Phone: (818) 504-0810
Hours: Monday – Friday, 8:00 AM – 4:30 PM
Include the following in your message:
- Your order number
- Clear photos of the parts showing the issue
- A short description of what’s wrong
We review every claim within 1 business day and respond with next steps.
When Refunds Do Not Apply
Because all parts are made to order from your file, we cannot offer refunds for:
- Design errors in the file you submitted — if the file was correct and we cut it correctly, the order stands
- Material or finish choices you selected at checkout that you’d like to change after production
- Orders where the issue was caused by incorrect dimensions in the uploaded file
- Change-of-mind cancellations once production has started
If you’re unsure about your file before ordering, call us first. We’re happy to review it with you before it goes to the laser bed.
Cancellations
Orders can be cancelled for a full refund before production begins. Once your job has been queued and cutting has started, cancellation is no longer possible as materials have already been allocated and cut.
To cancel, contact us immediately at (818) 504-0810 or Info@laserbend.com with your order number.
Refund Timeline
Approved refunds are processed within 5–7 business days back to your original payment method (credit card or payment platform used at checkout).
Get in Touch
Our support team is available to answer your questions and assist with any concerns about your laser-cut parts order. For any refund, replacement, or policy questions:
