Privacy Policy

Last updated: August 1, 2026

This Privacy Policy outlines how your personal information is collected, processed, and shared when you access or place an order through https://laserbend.com (the “Platform”). We are committed to protecting your data and ensuring transparency about how we manage information from our customers who use our on-demand laser cutting services.

Information We Gather About You

When you visit our Platform, we automatically capture certain details about your device and browsing activity. This includes information about your web browser, Internet Protocol address, time zone, and cookies stored on your device. As you browse through our laser cutting services and project details, we monitor which pages you visit, what search terms brought you to us, and how you navigate the Platform. We call this automatically-collected information “Device Information.”

We collect Device Information

“Cookies” are small data files stored on your device that typically contain a unique identifier. For additional details about cookies and how to manage them, visit https://www.allaboutcookies.org. “Log files” document activities on our Platform, capturing your IP address, browser specifications, Internet service provider, entry and exit pages, and timestamps of your visits. “Web beacons,” “tags,” and “pixels” are technical tools that track your interaction patterns with our Platform content.

When you upload CAD files for pricing or complete a laser cutting project order, we collect specific personal information including your full name, delivery address, billing address, contact phone number, email address, and payment details. We refer to this as “Order Information.”

The term “Personal Information” in this Privacy Policy encompasses both Device Information and Order Information.

How We Use Your Information

Your Order Information helps us deliver our laser cutting services effectively. Specifically, we use it to process your orders, handle payment transactions, arrange delivery within our next-day or 2-3 day timeframe, generate order confirmations and invoices, and communicate with you about your project status. We also use Order Information to detect and prevent fraudulent activities, respond to your inquiries, and when aligned with your preferences, send updates about our services and special offers.

Device Information helps us maintain Platform security and improve your experience. We analyze this data to identify potential fraud risks, understand how customers interact with our laser cutting service offerings, and evaluate the effectiveness of our marketing initiatives. This information allows us to optimize our Platform performance and enhance your ordering experience.

File Management and Data Security

Since you upload CAD files and design files to receive instant pricing quotes, we maintain these files securely to process your orders and provide accurate laser cutting services. Your uploaded files are used solely for quoting, project execution, and delivery coordination. We do not share your design files with third parties without your explicit consent, except as required by law.

How We Share Your Information

We partner with third-party service providers to support our operations. For payment processing, we use secure payment systems to handle your transactions safely. We also use analytics services to understand how customers access our Platform and interact with our laser cutting service pages. If required by law, court order, or to protect our legal rights, we may disclose your information to comply with applicable regulations or lawful requests.

We do not sell your personal information. Any third-party sharing is limited to service providers who assist us in delivering your laser cutting orders and maintaining our Platform.

Browser Tracking Preferences

Our Platform does not modify its data collection practices based on “Do Not Track” signals from your browser. However, you maintain control over cookie settings through your browser preferences.

Your Data Rights and Controls

If you reside in Europe or other regions with data protection regulations, you have the right to request access to your personal information, ask for corrections to inaccurate data, or request deletion of your information. To exercise these rights, please contact us using the information provided below.

We process your information to fulfill orders you place through our Platform and to pursue legitimate business interests related to improving our laser cutting services and customer experience. Please note that if you request deletion, we may retain certain information necessary for legal compliance and business records.

Platform Age Requirements

Our Platform and laser cutting services are intended for users who are 18 years of age or older. We do not knowingly collect information from minors.

Policy Updates

We may modify this Privacy Policy periodically to reflect changes in our practices, technological improvements, or legal requirements. Any updates will be posted on this page with the revision date noted.